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Buyer FAQs

Created - 11/1/24 and still UNDER CONSTRUCTION 5817452.jpg

Frequently Asked Questions

NOTICE: Bookmarks in the menu below do not currently work! Please, scroll down to find your topic of interest.

5 W's
Who, What, When, Where, Why

CREATE/MANAGE Your ACCOUNT / LOG IN / ORDERING

PAYMENT / PICK UP /
ISSUE RESOLUTION

1. Oxford Farmers' Market - Online Marketplace? 6. How Do I Create an Account? 12. How Do I Pay for My Order?
2. What are Local Producers Offering? 7. How Do I Log In? - OOPS! I forgot My Password.  13. Where and When Do I Pick Up My Order?
3. When Can I Place an Order? 8. How Do I View/Change My Information?  14. What if Something is Wrong with My Order?
4. Where and When Can I Pick Up My Order? 9. How Do I Search to Find Products?   
5. Why Should I Place an Order? 10. How Do I Place an Order?   
  11. What Happens After My Order is Submitted?   

1. Oxford Farmers' Market - Online Marketplace? (OFM-OM)

1.1. The Oxford Farmer's Market's ONLINE Marketplace is a site where you can pre-order products from local producers for pickup on Market days from November to April.

1.2.  From the "Home" Page select Buyer faq account.png then click About Oxford Farmers' Market for more information. 

Buyer faq 1.2.png

1.3. Sign up HERE to be kept up to date on all upcoming market information.

 

2. What are Local Producers Offering?

buyer faq 2b.png

2.1.  From October through April, the OFM-OM website is available for buyers to visit and view product offered for sale by our producers.

2.2.  Producers update their inventories and add new products prior to the Ordering Window. The OFM-OM does NOT guarantee the availability of any products offered.

2.3.  Producers may or may not be participating in the next Ordering Window, therefore, their products will always be subject to change. Particularly prior to an Ordering Window.

2.4. Sign up HERE to receive notifications regarding producer participation in the next Ordering Window.

 

      Buyers faq 2.png

 

 

3. When Can I Place an Order?

3.1. Availability: Orders can ONLY be accepted during the Oxford Farmers' Market Online Marketplace (OFM-OM) Ordering Window.

3.2. All Ordering Windows are associated with a Pick Up Time on the Saturday of that week. See the schedule below:

Market - 1st Saturday of the Month Schedule

Pick Up Time (Saturday) Ordering Starts (Tuesday) Ordering Ends (Thursday)
11/02/2024 - 10:00AM to 12:00PM 10/29/2024 at 12:00PM 10/31/2024 at 12:00PM
12/07/2024 - 10:00AM to 12:00PM 12/03/2024 at 12:00PM 12/05/2024 at 12:00PM
01/04/2025 - 10:00AM to 12:00PM 12/31/2024 at 12:00PM 01/02/2025 at 12:00PM
02/01/2025 - 10:00AM to 12:00PM 01/28/2025 at 12:00PM 01/30/2025 at 12:00PM
03/01/2025 - 10:00AM to 12:00PM 02/25/2025 at 12:00PM 02/27/2025 at 12:00PM
04/05/2025 - 10:00AM to 12:00PM 04/01/2025 at 12:00PM

04/03/2025 at 12:00PM

Market Pick Up only - 3rd Saturday of the Month - Schedule

Pick Up Time (Saturday) Ordering Starts (Tuesday) Ordering Ends (Thursday)
11/16/2024 - 10:00AM to 12:00PM 11/12/2024 at 12:00PM 11/14/2024 at 12:00PM
12/21/2024 - 10:00AM to 12:00PM 12/17/2024 at 12:00PM 12/19/2024 at 12:00PM
01/18/2025 - 10:00AM to 12:00PM 01/14/2025 at 12:00PM 01/16/2025 at 12:00PM
02/15/2025 - 10:00AM to 12:00PM 02/11/2025 at 12:00PM 02/13/2025 at 12:00PM
03/15/2025 - 10:00AM to 12:00PM 03/11/2025 at 12:00PM 03/13/2025 at 12:00PM
04/19/2025 - 10:00AM to 12:00PM 04/15/2025 at 12:00PM 04/17/2025 at 12:00PM

3.3. ALL Market Dates for 2024-2025: The Oxford Winter Farmers’ Market (in-person) will take place from 10 am to 12:30 pm on the first Saturday of every month from November 2024 to April 2025.  The OFM-OM will operate twice a month from November to April.

  • November 2 - Indoor Market & Online Pre-order pickups
  • November 16 - Pre-order pickups
  • December 7 - Indoor Market & Online Pre-order pickups
  • December 21 - Pre-order pickups
  • January 4 - Indoor Market & Online Pre-order pickups
  • January 18 - Pre-order pickups
  • February 1 - Indoor Market & Online Pre-order pickups
  • February 15 - Pre-order pickups
  • March 1 - Indoor Market & Online Pre-order pickups
  • March 15 - Pre-order pickups
  • April 5 - Indoor Market & Online Pre-order pickups
  • April 19 - Pre-order pickups

3.4. For More Information, navigate to the menu header, click Buyer faq delivery options.png - and select the market you are interested in.
Buyer faq 3.4.png

3.5. Sign up HERE to receive notifications regarding the next Ordering Window.

 

4. Where and When Can I Pick Up My Order?

4.1. Where Do I Go to Pick Up My Order?

Pick up location:
The United Church of Oxford, 16 Fort Hill Park, Oxford, NY 13830
(Merchant Street Entrance, across from the Middle School)

pickup.jfif

 

4.2 PLEASE DO NOT ARRIVE EARLY! Volunteers need time to receive and assemble your order(s)! Producers will be unloading and preparing their booths for opening on the first Saturday every month. CASH ONLY, exact amount please!

4.3. For More Information including an interactive map to your destination select Buyer faq delivery options.png then click Show All - from the menu header.
Buyer faq 4.4.png

4.4.  To determine WHEN to pick up your order. please see this season's Pick Up Schedule below:

Market - 1st Saturday of the Month Schedule

Pick Up Time (Saturday)
11/02/2024 - 10:00AM to 12:00PM
12/07/2024 - 10:00AM to 12:00PM
01/04/2025 - 10:00AM to 12:00PM
02/01/2025 - 10:00AM to 12:00PM
03/01/2025 - 10:00AM to 12:00PM
04/05/2025 - 10:00AM to 12:00PM

Market Pick Up only - 3rd Saturday of the Month - Schedule

Pick Up Time (Saturday)
11/16/2024 - 10:00AM to 12:00PM
12/21/2024 - 10:00AM to 12:00PM
01/18/2025 - 10:00AM to 12:00PM
02/15/2025 - 10:00AM to 12:00PM
03/15/2025 - 10:00AM to 12:00PM
04/19/2025 - 10:00AM to 12:00PM

 

5. Why Should I Place an Order? 

5.1. Visit our informational Page - Why Order from an Online Market? (Link opens in a new window.)

 

6. How Do I Create an Account?

6.1. From the "Home" Page select Buyer faq account.png then click Create Account.

buyer faq 6.1.png

6.2. This will take you to the Account Log In Page.

Buyer faq 6.2.png   Buyer faq 6.3.png

Complete the blocks in the "New Customers" column:
GREEN ARROWS: Here you are asked to complete each box highlighted with a green arrow.
YELLOW ARROWS: OPTIONAL - After which you can choose to uncheck the "Add me to your general mailing list" checkbox and you can also choose to be added to a specific delivery location.
RED ARROW: Once you have finished with your entries and selections click Buyer faq create account.png

6.2.1. Should this "Error:" appear and you wish to use the email address you have entered, then you will need to recover your password using the "Forgotten Password" feature. See Question: "7. How Do I Log In? - OOPS! I forgot My Password" for further details.

Buyer faq 6.4.png

6.3. Otherwise, the Account Confirmation Page will appear. 

Buyer faq 6.5.png

6.3.1. This Page is asking you to check the email account you have entered on the Account Log In Page to obtain a four-digit confirmation number needed to activate your account. The welcome email header will look like that which is pictured below.

Buyer faq 6.6.1.png

6.3.2. Please check your "SPAM" Page if the email does not appear within a few minutes. If you did not receive the welcome email, click the Buyer faq resend.png button on the Account Confirmation Page to try again. Otherwise, CONTACT US.

6.3.3. Open your "Welcome Email" and follow the instructions. OR, if you still have the Account Confirmation Page open in another window, highlight the four-digit confirmation string and COPY to your clipboard or use another method to record the confirmation string prior to moving to the next step.

Buyer faq 6.6.2.png

6.3.4. If you have returned to the Account Confirmation Page or have followed the instructions in the Welcome Email to "go to the following address https://ofm.eatfromfarms.com/account/ and log in with the email address and password you chose", the page below should be on your screen without the entry in the "Confirmation Number" box.

Please type or PASTE the four-digit confirmation number in the box provided and then click Buyer faq activate.png.

Buyer faq 6.7.png

6.4. The following screen will appear. 

Buyer faq 6.9.png

We would like you to complete the blocks with the YELLOW ARROWS. These are optional, but your phone (home, work or cell) "highlighted in orange" are extremely helpful should we need to contact you immediately regarding changes with your order.

RED ARROW: Once you have finished with your entries click Buyer faq edit info.png to save your changes.

6.5. Your account is NOW active!

You may begin making purchases online. In the future, simply log in with your email and password, as described next Section.

 

7. How Do I Log In? - OOPS! I Forgot My Password.5817452.jpg

7.1. From the "Home" page select Buyer faq account.png then click Log In.

Buyer faq 7.1.png

 

8. How Do I View/Change My Information?5817452.jpg

8.1. UNDER CONSTRUCTION

 

9. How Do I Search to Find Products?5817452.jpg

9.1. UNDER CONSTRUCTION

 

10. How Do I Place an Order?5817452.jpg

10.1. UNDER CONSTRUCTION

 

11. What Happens After My Order is Submitted?5817452.jpg

11.1. UNDER CONSTRUCTION

 

12. How and When Do I Pay for My Order?5817452.jpg

12.1. UNDER CONSTRUCTION

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